Abuja Customer Relations & Service Representative

at Sudo Africa

Full Time

Responsibilities

As a Customer Service Representative at Sudo Africa, your primary duties include:

Respond promptly to customer inquiries via phone, email, chat, and social media.
Provide accurate information about the company’s fintech products, services, and policies.
Assist customers with onboarding, troubleshooting, and transaction-related issues.
Escalate complex cases to the appropriate departments while ensuring timely resolution.
Maintain accurate records of customer interactions in the CRM system.
Gather feedback and insights from customers to help improve service delivery and product development.
Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction.
Educate customers on self-service options and promote product features where relevant.

Requirements

Bachelor’s degree in Business, Communications, or a related field (HND acceptable).
1 - 2 years of experience in customer service, preferably within fintech, banking, or technology.
Excellent communication (oral and written) and active listening skills.
Strong problem-solving and conflict resolution abilities.
Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems.
Ability to multitask, prioritize, and manage time effectively.
Enthusiasm to learn about fintech products and services.
Ability to work independently and as part of a team.
Flexibility and adaptability to change.
High level of professionalism, patience, and empathy.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Abuja

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Abuja Customer Relations & Service Representative

How To Apply

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Location

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Job Details

Abuja Customer Relations & Service Representative

How To Apply

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Salary

0 - 0 NGN

Location

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