Aftersales Customer Service Representative Lekki - Lagos

Linkway Electronics Limited is a leading Nigerian electronics and household appliances company, serving a wide customer base with quality products under the MeWe Electronics brand. The company is the sole distributor of MeWe Electronics in Nigeria. We uphold strong values and a positive workplace culture, embracing diversity and equal opportunities. We do not discriminate against individuals on the basis of colour, gender, status, or any other irrelevant personal characteristics.

Linkway Electronics Limited is committed to making a meaningful and positive impact on society through quality products, excellent service, and responsible business practices. We are  recruiting to fill the position below:

 Job Title: Aftersales Customer Service Representative Jobsearch platform

Location: Lekki - Lagos, Ibadan - Oyo and Ota - Ogun

Employment Type: Full-time Job Description

We are seeking two dedicated and customer-focused After-Sales Customer Service Representative to join our team at Sino Mart. The successful candidates will serve as the first point of contact for customers requiring product support and warranty services. They will handle customer inquiries, conduct preliminary product fault assessments, coordinate with the Lagos Head Office After-Sales Department, and ensure customer satisfaction.

Attend to customers' inquiries regarding products, warranties, and after-sales services. Provide professional and courteous customer service. Conduct preliminary assessments of product faults and classify cases for repair or replacement according to company guidelines. Record customer complaints and product fault information accurately in the CRM system. Coordinate with the Lagos Head Office After-Sales Department for technical support, spare parts, and logistics. Support telephone-based after-sales inquiries when this service becomes operational. Follow up on customer concerns and contribute to a positive customer experience.

Requirements and Qualifications

Basic computer skills and proficiency in data entry. Good communication and interpersonal skills. Strong customer service orientation and a friendly, professional attitude. A proactive approach to resolving customer complaints and ensuring customer satisfaction. Practical repair skills for televisions and small home appliances will be an added advantage. Willingness to relocate to different work locations as required by the company.

Working hours: 9:00 a.m. – 9:00 p.m., with possible extension to 10:00 p.m. when necessary. Rest day: One day off per week on a rotating basis. Public Holidays: Employees may be required to work on public holidays and will receive a public holiday work allowance.

N100,000 - N130,000 monthly.  Application Closing Date

31st October, 2026. How to Apply

Interested and qualified candidates should send their updated CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email. Jobsearch platform

Note: The successful candidates will initially be based at the Lekki location. After approximately 2–3 months, they will be required to relocate to Ibadan, Oyo State, and subsequently to Ota, Ogun State, depending on the company's operational needs.