Application Support Officer Ajah

Job Description


Manage and prioritize incoming support tickets, ensuring timely resolution and escalation of critical issues according to established service level agreements (SLAs).
Investigate reported issues by analyzing log files, system configurations, and other relevant data, and employ problem-solving techniques to identify root causes and implement appropriate solutions.
Participate in providing training to customers as required.
Capture details of each support request in Zanibal’s ticketing system.
Create and maintain detailed documentation of support procedures, issue resolutions, and frequently asked questions (FAQs) for both internal and external use.
Collaborate with the development team to perform software testing, including functional testing and regression testing, to ensure the stability and reliability of applications.
Identify opportunities for process improvement, automation, and efficiency enhancement within the support function, and actively contribute to the implementation of these initiatives.
Engage in knowledge management by creating and maintaining documentation of the company's functionalities.
This documentation will be used by other members of the company's staff as well as clients.
Testing new versions of software, ensuring that existing software is up-to-date, and identifying areas where improvements can be made.
Take ownership of software issues, and work with our Development group to resolve more advanced issues when necessary.


Requirements


Bachelor’s Degree with at least second class upper in Computer Science, Banking & Finance, Accounting, or other related courses.
Completion of the NYSC program
Basic knowledge of the Capital Market.
Must be a self-starter/quick learner
Essential experience in using software applications
Accounting knowledge is a plus.
Customer service experience is a plus.
Proficient knowledge of Microsoft Office (Mostly Excel)
Good troubleshooting skills.
Experience working in Fintech Institutions such as; Banking, Securities Trading, and Asset Management (Capital Market) businesses is a plus
Ability to think outside the box to solve problems.


Salary

N150,000 - N250,000 monthly.