Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Branch Service Manager Recruiterdashboard access
Location: Damaturu, Yobe
Job Description
To ensure smooth day-to-day operational activities in the branch. To provide leadership in service quality and operational excellence to the staff.
To ensure that all customers receive a consistently high-quality service by effectively managing and developing all available resources
Key ResponsibilitiesEnsure that communication with customers is of a consistently high standard.
Identify major risks affecting the support function and ensure that the necessary steps are taken to measure, monitor and control these risks.
Control all aspects of asset custodianship and ensure that correct routine procedures are followed at all times.
Ensure that procedures regarding the control and movement of cash are adhered to.
Lead and manage subordinates, providing guidance and coaching where required and ensuring that staff members maintain a courteous attitude towards customers and that behavior and image is one of professionalism.
QualificationsUniversity Degree
Experience Required:5-7 years' exposure to a branch banking environment is preferred, vendor relationship management, project and stakeholder management.
Knowledge and a good understanding of the ATM end-to- end operations value chain, SLA establishment and management, physical and cyber security requirements for ATM infrastructure, procurement, cash forecasting,
Additional Information:Behavioural Competencies:Adopting Practical Approaches
Checking Things
Developing Expertise
Directing People
Embracing Change
Establishing Rapport
Exploring Possibilities
Interpreting Data
Making Decisions
Meeting Timescales
Producing Output
Upholding Standards
Technical Competencies:Analysing and Interpreting Information
Banking Process & Procedures
Client Knowledge
Client Retention
Continuous Process Improvement
Risk Awareness
Risk Identification.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
-
Make sure you are logged in and your email is verified (Register if you dont have an account).
-
Click the Apply Now button above.
-
Your default email application or the application link will open.
-
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
-
Use a professional subject line such as Application for "Indicate Position"
-
Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
