Feijoa Investment Limited is a Real Estate Investment Company located in Lagos.
We are recruiting to fill the position below:
Job Title: Call Center / Customer Support Representative
Location: Ilupeju, Lagos
Employment Type: Full-time | On-site
About the RoleWe are looking to engage a smart, articulate, and customer-focused individual to serve as a Call Center / Customer Support Representative.
This role is ideal for a graduate in the Social Sciences (particularly Psychology) who understands human behavior, active listening, and effective communication strategies.
The successful candidate will manage incoming and outgoing calls, resolve client inquiries, de-escalate customer concerns, and maintain accurate interaction logs.
You should be comfortable working in a fast-paced environment, possess strong verbal and written communication skills, and demonstrate high emotional intelligence when handling customer relationship management.
Key ResponsibilitiesHandle inbound and outbound calls, inquiries, and customer feedback in a professional, courteous manner.
Apply active listening and psychological/interpersonal principles to manage difficult calls and de-escalate customer complaints effectively.
Maintain accurate records of customer interactions, inquiries, complaints, and resolution details in the CRM database.
Follow up on customer requests, escalate complex queries and track issues to final resolution.
Provide feedback on recurring customer issues and enhance the overall customer experience.
Deliver detailed reports on daily/weekly call logs, resolution metrics, and customer feedback trends.
RequirementsB.Sc. or B.A. in Psychology, Sociology, Mass Communication, or related Social Science fields.
Minimum of Second Class Upper (2:1) degree classification.
Minimum of 1 year Post-NYSC experience in customer service, telesales, call center, or client management operations.
Exceptional verbal, written, and active listening skills with strong phone etiquette.
Ability to work under pressure, maintain composure, and handle challenging interactions professionally.
Strong problem-solving, empathy, and interpersonal conflict-resolution skills.
Proficiency in Microsoft Office (Word, Excel, Outlook) and customer service/CRM software.
Preferred Attributes:Strong emotional intelligence, empathy, and patience.
High level of attention to detail and accurate data entry skills.
Strong sense of ownership and follow-through on customer issues.
Previous training or certifications in customer relationship management or telephone etiquette are an added advantage.
Location Preference:Applicants should reside within or around Ojota, Ikeja, Ketu, Palmgrove, Maryland, Gbagada, Oworonshoki, Yaba, Bariga, Oshodi, Ilupeju, Mushin, or nearby areas in Lagos.
CompensationCompetitive and attractive (Salary: N200,000 monthly).
Application Closing Date
7th October, 2026.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [Email hidden - Login to reveal] using the job title as the subject of the email.
Note: Applicants should reside within or around Ojota, Ikeja, Ketu, Palmgrove, Maryland, Gbagada, Oworonshoki, Yaba, Bariga, Oshodi, Ilupeju, Mushin, or nearby areas in Lagos.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
