Call Centre Agent

at Domeo Resources International

Full Time

Customer Support and Interaction

Handle inbound and outbound calls, emails, and chats in line with telecom service standards.
Provide accurate information on telecom products, data plans, tariffs, promotions etc.
Troubleshoot network, SIM, billing, and service-related issues for customers.

Issue Resolution and Escalation

Resolve customer complaints promptly and within approved timelines.
Escalate unresolved technical or service issues to the appropriate departments.

Sales and Retention

Upsell and cross-sell services such as value-added services (VAS), and various offers.
Retain existing customers by offering solutions tailored to their needs and usage patterns.

Data and System Management

Accurately record all customer interactions in the CRM system.
Update customer information to ensure accurate records for service delivery.

Service Quality and Compliance

Adhere to call scripts, service policies, and regulatory guidelines.
Ensure first call resolution (FCR) and maintain high customer satisfaction scores.
Follow data privacy and telecom regulatory compliance requirements.

Reporting and Feedback

Provide daily and weekly reports on call metrics, resolved cases, and customer satisfaction.
Share customer insights and feedback to improve telecom products and services.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Abuja

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

Variable

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Call Centre Agent

How To Apply

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Salary

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Location

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Job Details

Call Centre Agent

How To Apply

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Salary

0 - 0 NGN

Location

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