Oceanic Health Management Limited isone of the largest Healthcare insurance providers in Nigeria offeringsecond to none optimum services in the healthcare industry.
Our smart use of technology has enabled us offer excellent HMO services to our clients who are spread across multiple industries in Nigeria.
We are recruiting to fill the position below:
Job Title: Call Centre Executive
Location: Lagos
About the Role
The Call Centre Executive will serve as a key point of contact between Oceanic Health Management Limited, its members, and other stakeholders.
The successful candidate will provide timely, professional, and empathetic assistance while ensuring that inquiries, requests, and complaints are appropriately handled and resolved.
Key ResponsibilitiesRespond promptly and professionally to inquiries through telephone and other approved communication channels.
Provide accurate information on healthcare services, benefits, providers, and related inquiries.
Receive, document, and follow up on complaints and service requests.
Escalate complex or unresolved issues to the appropriate department.
Maintain accurate records of all interactions.
Deliver excellent customer service in line with the organization's service standards.
Collaborate with medical providers, claims, and other operational teams.
Ensure confidentiality of all personal and health information.
Minimum Requirements
Candidates must meet one of the following criteria:B.NSc / Registered Nurse.
Have relevant professional experience in a call centre or customer service environment.
Required Competencies:Excellent verbal and written communication skills.
Strong customer-service orientation.
Good listening and problem-solving skills.
Ability to remain calm and professional when handling difficult situations.
Good computer literacy.
Ability to work effectively in a fast-paced healthcare environment.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
