Appzone Limited is Africa's leading provider of Integrated Banking and Payment software platforms and incidentally creator of BankOne; the world's leading cloud infrastructure for Banking and Payment processing targeted at Small and Medium financial Institutions.
We are recruiting to fill the position below:
Job Title: CBA Product Support Officer
Job Opening ID: 280
Location: Lagos
Employment Type: Full-time
Job Description
Provide first-line and second-line support for the Core Banking Application (CBA), ensuring timely resolution of incidents and service requests.
Monitor system performance, investigate issues, and troubleshoot application-related problems to minimize downtime and business impact.
Log, track, and resolve support tickets in line with defined SLAs, escalating complex issues where necessary.
Support daily operational activities including system checks, reconciliations, batch monitoring, and end-of-day processes.
Collaborate with Product, Engineering, and Infrastructure teams to resolve defects and implement fixes or enhancements.
Support product releases, upgrades, and patches, including testing and post-deployment validation.
Maintain accurate documentation for incidents, resolutions, FAQs, and standard operating procedures (SOPs).
Provide support to internal stakeholders and external clients, ensuring a high-quality customer experience.
Assist with user access management, configuration updates, and data-related requests as required.
Support compliance, audit, and reporting requirements related to the Core Banking system.
RequirementsBachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field.
2–4 years of experience in application support, product support, or IT operations, preferably within fin-tech, banking, or financial services.
Hands-on experience supporting Core Banking Applications or financial systems is highly desirable.
Strong understanding of transaction processing, reconciliations, and banking operations.
Ability to troubleshoot system issues and analyze logs or data to identify root causes.
Familiarity with ticketing tools, monitoring systems, and incident management processes.
Strong communication skills with the ability to explain technical issues clearly to non-technical stakeholders.
Good documentation, organizational, and time-management skills.
Ability to work in a fast-paced environment and support critical systems
Application Closing Date31st August, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
