Client Liaison Officer in Lagos

Description


The Client Liaison Officer will support the patient care team by learning to manage communication between the fertility clinic and its clients.
This role is part of a paid, structured training program that introduces you to the fertility treatment journey, patient coordination, and client service best practices.
Developing the skills needed to provide empathetic, professional support to patients undergoing fertility treatments.


Key Responsibilities


Assist senior client liaison officers in managing patient inquiries, appointment scheduling, and treatment coordination.
Observe and learn how to explain treatment processes and administrative requirements to patients.
Shadow patient consultations to understand patient care protocols and emotional support needs.
Help maintain accurate client records in electronic systems; EMR.
Learn how to handle sensitive and confidential information in line with privacy regulations.
Participate in training sessions on fertility treatments, communication techniques, and clinic operations.
Support the patient services team in collecting feedback and improving client satisfaction.


Requirements

Education:


Bachelors’ degree in Healthcare Administration, Social Sciences, Psychology, Communications, or a related field.


Experience:


No prior healthcare experience required, but a minimum of 3-5 years’ experience in customer service or patient care is an advantage.
Experience handling clients or working in emotionally sensitive environments is an additional advantage


Skills:


Strong communication and interpersonal skills with a compassionate approach.
Willingness to learn and adapt in a clinical environment.
Basic computer skills; familiarity with Microsoft Office and data entry.
Good organizational and time management skills.
Respect for confidentiality, professionalism, and patient privacy.
Emotional maturity and resilience when dealing with sensitive topics (e.g., infertility, pregnancy loss).


Training Development:


You will undergo structured on-the-job training with guidance from training coordinator, experienced client liaison officers and clinic managers.
Training will include modules on fertility treatment basics, clinic software systems, communication protocols, and patient support.


Application Closing Date

30th September, 2025.


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