Client Relations Representative

Position Overview:



The customer service representative acts as a crucial link between clients and various departments. Their primary responsibilities include ensuring smooth communication by answering calls professionally and promptly, directing inquiries to appropriate units, arranging appointments, aiding clients in product or service acquisition, and guaranteeing timely delivery of goods or services.



Key Duties:


Greet clients warmly and provide necessary information in a professional and courteous manner.
Coordinate service appointments, liaise with relevant departments regarding pet-related information, and communicate associated costs or procedures to clients as per established guidelines.
Notify clients of required documentation and ensure accurate input of client/pet information into software systems and pet passports.
Process payments efficiently and accurately, clearly communicating billing details to clients.
Adjust pet/client schedules as instructed by medical staff or front desk personnel.
Assist clients in locating the facility and advise on product selections based on pet breed and age.
Provide guidance to new pet owners on essential products and services when necessary.
Consistently maintain a calm and professional demeanor during all client interactions.
Promptly advise clients on proper pet handling in reception areas to prevent incidents.
Familiarize oneself with procedures for addressing all aspects of customer complaints or disputes.
Maintain strict confidentiality regarding client and pet information.
Monitor and verify services provided, particularly for boarding and grooming.
Swiftly report complaints or service non-conformities to relevant departments.
Adhere to all service delivery processes and procedures as outlined by management.
Maintain effective communication with other departments regarding client requests.
Offer support to colleagues concerning patient/client information.
Relay customer complaints to the Quality Assurance Officer promptly and accurately.
Strive to achieve 95%-100% customer satisfaction at all times.
Perform additional duties as assigned by management, even if not explicitly listed in this job description.


Qualifications:


Bachelor's degree in Arts, Social Science, or a related discipline.
Minimum one year of experience in a customer service role.
Proficiency in Microsoft Office applications.
Thorough understanding of customer service principles.
Capability to multitask and generate reports.
Excellent written and verbal communication skills.
Outstanding interpersonal abilities and team-oriented mindset.
Comfort working with animals.
Superior reporting capabilities.
Proximity to Lekki is advantageous.


Monthly Gross Compensation: NGN175,000

Note: Only qualified applicants will be contacted for further consideration