Client Satisfaction - Digital Correspondence Support

at Moniepoint Inc.

Full Time

Position Objective

As Customer Success—Email Support, your role will involve assisting Moniepoint customers via email. Key responsibilities for this position include fostering customer relationships, resolving customer issues, and promoting products and services.

Key Duties

Support customers with inquiries related to Moniepoint products via email and manage multiple customer interactions simultaneously.
Consistently maintain a positive, empathetic, and professional demeanor towards customers.
Recognize and resolve customer complaints effectively.
Provide timely verbal and written responses to all customer inquiries.
Communicate and coordinate with your manager as necessary.
Develop a thorough understanding of Moniepoint products to effectively address questions.
Manage all daily tasks and responsibilities related to the process while strictly adhering to guidelines.
Assist in creating customer surveys, segmentation & obtaining feedback to enhance our processes, products, and customer experience

Qualifications

A degree in a relevant field
Experience and knowledge of customer support requirements, particularly in the correspondent banking sector.
1-3 years of professional work experience, preferably in banking or a dynamic fintech or digital banking environment.
Client Service experience or Front Office background
Compliance knowledge is considered an advantage
Strong attention to detail

proceed to application method »

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Client Satisfaction - Digital Correspondence Support

How To Apply

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Salary

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Job Details

Client Satisfaction - Digital Correspondence Support

How To Apply

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Salary

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Location

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