Biz Afric is allabout helping businesses thrive in Africa byassisting them with a wide range of business support services, including human resources, business development, digital strategy, research, data analysis, forecasting, and any other areas of theirbusinessneeds.
We are recruiting to fill the position below:
Job Title: Client Success and Community Manager
Location: Lagos
Employment Type: Full-time
About the Role
Our client is a leading Christian-focused dating and relationship brand dedicated to helping Christian women date intentionally, build healthy relationships, and prepare for marriage through coaching programs, online events, digital products, podcasts, YouTube, and social media content (seeLINK).
Connected Minds Limited is seeking an experienced Client Success & Community Manager to manage client experience across our premium coaching programmes and private communities.
esponsibilities and Duties
Manage the client journey from onboarding through programme completion.
Manage private client communities and maintain a high standard of member experience and engagement.
Build strong client relationships through professional, responsive and high-touch communication.
Monitor client engagement, satisfaction and retention, identifying areas for improvement.
Handle client queries, feedback, testimonials and success stories professionally.
Coordinate onboarding, programme communications, scheduling, follow-ups and client records.
Maintain client-success systems, trackers, SOPs and reports while working closely with the Founder and wider team.
RequirementsHas excellent written English.
Is highly organised and dependable.
3–5+ years of experience in Client Success, Customer Success, Client Experience, Community Management, Membership Management or a related field.
Demonstrable experience managing premium clients, paid communities or ongoing programmes.
Strong understanding of client engagement, retention and customer experience.
Excellent written and verbal communication, organisation, attention to detail and follow-through.
Strong judgement, commercial awareness and the ability to work independently with minimal supervision.
Experience using CRMs, spreadsheets, project-management tools and community platforms; ability to use client data and feedback to improve the client experience.
SalaryN350,000 - N380,000 monthly.
Application Closing Date
30th September, 2026.
How to Apply
Interested and qualified candidates should
Click Apply Now button to apply
NoteThis role is being recruited by Biz Afric Solutions, a business advisory and talent consulting firm that supports organisations in building high-performing teams and executing mission-critical projects.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
