Position Overview
Our organization is seeking a Customer Service Associate to become part of our team.
The perfect candidate should demonstrate strong customer service abilities and have experience in account reconciliation. While banking experience is advantageous, it is not a mandatory requirement.
This position involves delivering timely and precise support to customers, handling inquiries, resolving issues, and ensuring customers have a positive experience.
Primary Duties
Deliver swift and polite assistance to customers through various communication channels, including telephone, email, and online chat. Promptly and professionally address customer queries, concerns, and complaints.
Account Reconciliation: Conduct account reconciliation tasks to maintain the accuracy and integrity of customer accounts. Swiftly identify and resolve discrepancies, communicating findings to relevant parties.
Examine and resolve customer issues, such as disputes over transactions, account inconsistencies, and errors in payment processing, in an efficient and timely manner. When necessary, escalate complex matters to appropriate teams or management.
Keep precise and comprehensive records of customer interactions, transactions, and issue resolutions. Ensure adherence to data protection and privacy regulations when handling customer information.
Work in conjunction with cross-functional teams, including operations, finance, and compliance departments, to meet customer needs, enhance processes, and improve service delivery.
Requirements
A Bachelor's degree in Business Administration, Finance, or a related field is preferred.
1-2 years of relevant professional experience
Experience in banking operations is considered a plus.
Outstanding verbal and written communication skills.
Capability to juggle multiple tasks, prioritize workload, and work efficiently in a dynamic environment.
Exceptional problem-solving abilities and meticulous attention to detail.
Dedication to providing exceptional customer service and fostering positive relationships with customers.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
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