Collections Agent (Loan Recovery officer)

A loan recovery officer plays a critical role in the financial industry by managing and recovering overdue loans. Here are the general requirements and responsibilities for a loan recovery officer:

Educational Requirements:


Degree: A degree in a relevant field.
Certifications: Certifications in credit management, risk management, or collections can be advantageous.


Experience:


Relevant Experience:  Prior experience in a collections or loan recovery role is often preferred.
Knowledge of Financial Products: Understanding various loan products, financial services, is important.


Skills:


Communication Skills: Strong verbal and written communication skills to negotiate with borrowers and communicate effectively with stakeholders.
Analytical Skills: Ability to analyze financial statements and credit reports to assess a borrower’s economic situation.
Problem-Solving Skills: Ability to devise effective strategies for loan recovery.
Interpersonal Skills: Strong interpersonal skills to handle sensitive situations and manage borrower relationships.
Negotiation Skills: Ability to negotiate repayment plans and settlements with borrowers.


Responsibilities:


Loan Recovery: Implement strategies to recover overdue loans and minimize losses.
Communication with Borrowers: Contact borrowers to discuss their loan status and negotiate repayment plans.
Reporting: Maintain detailed records of recovery efforts, outcomes, and management reports.
Compliance: Ensure all recovery activities comply with relevant laws and regulations.
Collaboration: Work with other departments such as legal, credit, and customer service to facilitate loan recovery.


The advantages of our company:


Competitive salary and performance bonuses.
 Professional development opportunities are provided for you. We have professional trainers to conduct detailed pre-job training.
The company's culture is vibrant and inclusive. The working environment is good, and the atmosphere is relaxed. There are cleaners and office assistants in the office to serve everyone at any time. The compay also has security guards to ensure everyone's safety at all times.
There are irregular afternoon teas, and employees celebrate birthdays together.
As long as you attend work on time every month, you will receive the full amount of the full attendance bonus.
If you need to work overtime on holidays, we will pay double the daily overtime pay on time.
Besides the daily basic salary and monthly bonus, the company also offers a fixed welfare subsidy ranging from 5,000 to 15,000 NGN.
Phone cards will be processed for the agents of the corresponding positions upon entry;
The more you do, the more you get" is the company's principle. Every hardworking employee has a fair internal promotion opportunity and has the chance to obtain a management position.