Iko By House of Oni is recruiting suitable candidates to fill he position below:
Job Title: Community & Customer Experience Manager
Location: Lagos, Nigeria
Work Type: Hybrid
Job Descrption
We are looking for a friendly, proactive, and highly organized Community & Customer Experience Manager to help us create exceptional experiences for our customers before, during, and after events.
Key ResponsibilitiesManage and respond to customer enquiries via phone calls, WhatsApp, chats, and other approved channels.
Provide accurate information about events, tickets, locations, and schedules.
Follow up on customer concerns and ensure issues are resolved or escalated appropriately.
Build and maintain positive relationships with our community.
Attend events and actively engage with and support guests throughout their experience.
Assist with customer questions, ticketing concerns, directions, and other event-related needs.
Gather customer feedback and communicate useful insights to the team.
Work closely with the Events and Operations teams to ensure smooth event delivery.
Support the overall customer journey from initial enquiry through post-event follow-up.
RequirementsWhat We’re Looking For:
Excellent written and verbal communication skills.
Strong customer service and interpersonal skills.
Friendly, confident, and approachable personality.
Good problem-solving and conflict-resolution skills.
Strong organizational and follow-up skills.
Ability to remain calm and professional in a fast-paced environment.
Ability to take ownership of responsibilities and work effectively within a team.
Flexibility to work evenings and weekends when required for events.
Experience in customer service, hospitality, community management, events, or a similar customer-facing role is an advantage.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should send a current CV and short introduction explaining why they’re a good fit for the role, to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
