Contact Centre Representative

Job Overview



The job holder will be responsible for supporting the business by handling customers’ complaints, responding to their inquiries and resolving issues on basic banking services. provide assistance to customers.



Responsibilities and Duties


Escalate all customer care issues to the Head of Customer Service /Service Manager and follow through on corrective measures.
Sell the Bank’s products and services to existing customers and intending prospects.
Ensure a seamless flow of business transactions by communicating necessary information to the customers and bank departments as required.
Disseminate basic technical knowledge of the products and services offered by the bank to internal and external customers.
Open all account types in the bank for various customers and ensure all accounts have complete documentation.
Treat customers request and instructions on their various accounts and ensure they are satisfied with services provided.
Attend to customers’ complaints, request, enquires and instructions.
Arrange all documents and account opening packages appropriately.
Initiate the set-up of standing order.
Issue and activate all card products; VPAY, DebitCard, Netsafe, Master and Visacards to eligible customers.
Carry out all other bank services as delegated by the Head of Customer Service or Service Manager.


Qualifications, Competences & Skills Required


BSc Holder Only
Experience in Banking operations for at least 2years will be an added advantage
Must be between 25 and 30 years of age
Must be proficient in the use of the computer system (Microsoft office suite), Customer service skills, Attention to Details, Strong Verbal and Written Communication skills, Problem Solving Skills and Interpersonal Skills


Salary-N172,000