Customer Care Executive

Position Summary


We are looking for an experienced and customer-focused Customer Care Executive for our client. 
The ideal candidate will have a minimum of 3 years of experience in customer support or service roles, with a proven ability to handle customer inquiries, resolve issues efficiently, and provide a high-quality service experience. 
This role requires strong communication skills, patience, and a genuine desire to help customers.


Key Responsibilities


Respond promptly and professionally to customer inquiries via phone, email, live chat, or in-person.
Resolve product or service-related issues by clarifying the customer's complaint, determining the cause, and selecting the best solution.
Maintain a detailed and updated record of customer interactions, transactions, feedback, and actions taken using CRM tools or internal systems.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Coordinate with internal departments such as sales, logistics, and technical support to address customer needs and requests.
Escalate unresolved or complex issues to the appropriate departments or supervisors.
Contribute to team goals and improve customer service procedures, policies, and standards.
Gather and analyze customer feedback to identify trends and suggest improvements.


Qualifications and Requirements


Candidates should possess an HND / B.Sc Degree
Minimum of 3 years of experience in a customer service or support role, preferably in Telecom Industry.
Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities.
Proficient in using CRM systems, Microsoft Office Suite, and customer support tools.
Ability to multitask, prioritize, and manage time effectively.



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