Customer Experience Officer Lekki Phase 1

Eye Foundation Hospital (Operated by Summit Healthcare Hospital Ltd) is the leading eye care hospital in Nigeria with a vision to eliminate avoidable blindness in Nigeria and Africa. For over three decades, we have been at the forefront of delivering excellent and quality eye care through a network of primary, secondary, and tertiary eye care centers across Nigeria. We are a one-stop-shop for eye care with a wide range of comprehensive services of international standards offered by well-trained professionals with state-of-the-art equipment and environment. Renowned for our unwavering dedication and commitment to quality, we take pride in our esteemed reputation as a trusted and reputable healthcare institution. We are  recruiting to fill the position below:

 Job Title: Customer Experience Officer

Location: Lekki Phase 1, Lagos

Employment Type: Full-time Job Summary

A Customer Experience Officer performs informational and service-related duties on behalf of the hospital The Customer Experience Officer's responsibilities include answering phone calls, resolving patient queries regarding medical care, and directing patients to the proper resources for further assistance with their issues.

Providing help and advice to customers using the organization’s products or services. Communicating promptly, and courteously with customers by telephone, email, letter, and face to face. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by other units. Conduct customer experience surveys. Producing written information for customers, often involving the use of computer packages/software. Preparation of monthly report. Coordinating feedback or complaints procedures for customers using the Patient Satisfaction survey. Improving customer service procedures, policies, and standards for the organization. Meeting with other managers to discuss possible improvements to customer service; Learning about the organization’s products or services and keeping up to date with changes; Provide pricing and service delivery information Direct requests and unresolved issues to the designated resource Record details of inquiries, comments, complaints, and actions taken. Communicate and coordinate with internal departments Follow up on customer interactions Provide feedback on the efficiency of the customer service process Assisting in preparing correspondence to be sent out to clients. Work with other hospital managers on initiatives to improve efficiency and ensure quality delivery of healthcare services to patients. Any other duties assigned from time to time.

A Bachelor's Degree in Mass Communication / English / Social Sciences A minimum of 2 years experience in a similar role is required Experience in the healthcare sector is an added advantage. Must have completed NYSC

Expert-level written and verbal communication skills. Attention to Detail. Ability to work with minimal supervision Ability to work under pressure Empathy Accurate Quick to learn.

Accountability Resourcefulness Ethics Flexibility Respectful Engagement. Empathy.

31st July, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.