Customer Relationship Officer Opebi

Bedmate furniture ranks as one of the best furniture company in Nigeria. Quality is our watchword is makes us rank among the very best furniture company in Nigeria. We led while other furniture company in Nigeria follows our footstep. The BEDMATE, furniture company in Nigeria was founded in 2002to offer Nigerians the very best in furniture products. Our Showrooms display Furniture ranging from Home furniture, dining set, office furniture, etc. in Lagos (Ikeja, Lekki), and Abuja,and gradually expanding to other part of the country. We are  recruiting to fill the position below:

 Job Title: Customer Relationship Officer

Location: Opebi, Lagos

Employment Type: Full-time Responsibilities

Manage and maintain the company’s CRM database and ensure customer information is accurate and up to date. Design, test, and execute email marketing, SMS, and multi-channel campaigns using CRM automation tools. Capture and organize customer inquiries, leads, purchases, and interactions. Follow up with leads generated through social media, websites, WhatsApp, walk-ins, and other channels. Track leads from initial enquiry through conversion and after-sales follow-up. Track key performance indicators (KPIs) such as conversion rates, customer retention, and campaign ROI. Respond to customer inquiriesand ensure they are directed to the appropriate sales team. Conduct follow-ups with existing and prospective customers to improve conversion and retention. Maintain records of customer complaints, feedback, requests, and resolutions. Segment customers based on their interests, purchase history, location, and other relevant information. Send targeted customer communications, promotions, reminders, and updates. Monitor customer satisfaction and identify opportunities to improve the customer experience. Generate regular CRM reports on leads, follow-ups, conversions, customer retention, and sales activities. Work closely with the Sales, Marketing, and Customer Service teams. Ensure no qualified lead or customer enquiry is left unattended. Collaborate with sales, marketing, and customer service teams to resolve issues and optimize the customer journey Identify recurring customer issues and recommend improvements to management

Bachelor’s Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Sales, Customer Service, or a related field. 2–5years of experience in CRM, customer service, sales, relationship management, or a similar role. Good communication and interpersonal skills. Strong customer service and problem-solving skills. Ability to handle customer complaints professionally. Good computer skills, especially Microsoft Excel and CRM software. Ability to maintain accurate customer records and prepare reports. Good follow-up and organizational skills. Ability to work with Sales, Marketing, Delivery, and other departments. Knowledge of CRM tools/software is an advantage.

Competitive salary HMO Annual leave Pension.

13th October, 2026. How to Apply

Interested and qualified candidates should submit their CV to: [Email hidden - Login to reveal] or [Email hidden - Login to reveal] using the Job title as the subject of the email.