Customer Retention Officer Surulere

Beem Farm Foods is a fast-growing food processing and protein brand serving thousands of households across Lagos. We are  recruiting to fill the position below:

 Job Title: Customer Retention Officer

Location: Surulere, Lagos

Employment Type:Full-Time (Onsite) Job Summary

We are seeking a proactive and customer-focused Customer Retention Officer to build lasting relationships with our customers, improve customer loyalty, reduce churn, and increase repeat purchases across our B2C and B2B customer base. The Customer Retention Officer will be responsible for developing and executing customer engagement initiatives that improve customer satisfaction, encourage repeat purchases, and strengthen long-term customer relationships. The ideal candidate will use customer insights, proactive communication, and personalized engagement strategies to increase customer lifetime value while maintaining a premium customer experience.

Develop and implement customer retention strategies to improve repeat purchase rates. Build and maintain strong relationships with existing customers through regular follow-ups and engagement. Conduct post-purchase follow-up calls, WhatsApp messages, and customer satisfaction surveys. Identify customers at risk of disengagement and implement recovery initiatives. Resolve customer complaints promptly and coordinate with relevant departments to ensure timely resolution. Maintain accurate customer records and customer interaction history using the company's CRM. Execute customer loyalty, referral, and appreciation campaigns. Collaborate with the Sales, Marketing, and Operations teams to improve the overall customer experience. Monitor customer satisfaction trends and recommend service improvements. Prepare periodic customer retention and engagement reports. Identify opportunities for upselling and cross-selling while maintaining excellent customer relationships.

Bachelor's Degree or HND in Marketing, Business Administration, Mass Communication, Customer Service, or a related field. Minimum of 2 years' experience in customer service, customer success, customer retention, account management, or CRM. Experience in the food, FMCG, hospitality, retail, or e-commerce industry is an added advantage. Strong communication, relationship management, and problem-solving skills. Proficiency in Microsoft Office and CRM tools is an added advantage.

Customer Relationship Management (CRM) Customer Retention & Loyalty Management Communication & Relationship Building Complaint Resolution Data Analysis & Reporting.

N180,000 monthly salary. Performance-based commission tied to retention and sales targets. Opportunities for learning and career growth. Collaborative and performance-driven work environment.

1st August, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the mail.

Note: If you are passionate about creating exceptional customer experiences and building long-term customer relationships, we'd love to hear from you.