Customer Service Agent

at Jtechtrade

Full Time

Position Overview

We are seeking skilled Customer Service agents to join our team. In this role, you will serve as the initial point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support.
The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service in the fast-paced world of digital currencies.

Key Duties

Customer Support: Address customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
Transaction Assistance: Help customers with transactions, including confirmations, troubleshooting issues, and offering guidance on best practices.
Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.

Qualifications

An OND / HND / Bachelor's Degree in Business administration, Hospitality, arts, or a related field.
Exceptional verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Capacity to work effectively in a fast-paced, dynamic environment.
Excellent organizational and time management skills.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Amuwo Odofin, Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

Variable

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Customer Service Agent

How To Apply

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Salary

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Location

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Job Details

Customer Service Agent

How To Apply

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Salary

0 - 0 NGN

Location

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