Job Description
The Customer Service Executive will serve as the first point of contact for guests, handling inquiries, reservations, complaints, and feedback across multiple channels (in-person, phone and chatbox). The ideal candidate is personable, proactive, and passionate about hospitality, with a strong ability to resolve issues quickly and professionally.
Key Responsibilities
Guest Engagement: Welcome and attend to guests warmly, ensuring a positive first impression and consistent service experience.
Communication: Respond promptly to customer inquiries across multiple platforms (in-person, phone, email, social media).
Reservations & Bookings: Manage reservations efficiently, including confirmations, cancellations, and follow-ups.
Issue Resolution: Handle guest complaints or concerns calmly and effectively, escalating to supervisors when necessary.
Product Knowledge: Maintain up-to-date knowledge of menu items, promotions, policies, and events to provide accurate information to guests.
Feedback Management: Collect and document customer feedback to support continuous improvement of services.
Collaboration: Work closely with floor staff, supervisors, and managers to ensure smooth operations and excellent guest satisfaction.
Record Keeping: Log inquiries, escalations, and solutions accurately for reporting purposes.
Upselling & Cross-Selling: Suggest promotions, menu items, or packages that may enhance guest experiences.
Requirements
Minimum of HND/Bachelor’s degree or relevant experience in Customer Service or any related field.
Minimum of 3 years prior experience in hospitality, retail, or customer-facing roles is a strong advantage.
Excellent verbal and written communication skills.
Strong problem-solving ability and attention to detail.
Ability to remain calm and professional under pressure.
Basic computer skills (MS Office, reservation systems, POS knowledge is a plus).
Flexible to work shifts, weekends, evenings, and holidays.
Key Skills & Attributes
Friendly, approachable, and professional demeanor.
High emotional intelligence and patience.
Active listening and clear communication.
Team player with a proactive mindset.
Sales and persuasion skills for upselling services.
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How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
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