XEJet was conceptualized as an exclusive Premium Class airline, aiming to become the preferred choice for premium travelers. We are pioneering a unique level of service delivery in both private and commercial aviation. Our services are professional, prestigious, and exceed expectations. We have a team that is dedicated to customer satisfaction and driven by a passion to position the company as a market leader in the aviation industry. We provide our esteemed customers with the luxury and personalized service typically associated with private jets, within the comfort and safety of a commercial airline.
We are recruiting candidaters to fill the position below:
Job Title: Customer Service Executive (CSEKAD)
Location: Kaduna
Job Type: Full time
Job Summary
The Customer Service Executive is responsible for providing exceptional customer support and ensuring a positive experience for passengers before, during, and after their journey.
The role involves responding to customer inquiries, resolving complaints, handling service recovery, and maintaining effective communication with passengers while upholding the airline's service standards and brand reputation.
Key ResponsibilitiesRespond promptly and professionally to customer inquiries, complaints, requests, and feedback received through phone calls, emails, social media platforms, and other communication channels.
Assist customers with flight reservations, booking modifications, cancellations, travel information, and general service-related inquiries.
Investigate and resolve customer complaints relating to flight delays, cancellations, baggage issues, refunds, ticketing, and other service concerns.
Coordinate with Airport Services, Reservations, Operations, Finance, and other departments to ensure timely resolution of customer issues.
Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions in the Company's customer service system.
Monitor customer feedback and identify recurring service issues, recommending improvements to enhance the passenger experience.
Support service recovery initiatives by providing timely and appropriate solutions to affected passengers during operational disruptions.
Ensure compliance with company policies, customer service procedures, and applicable aviation regulations when handling customer matters.
Prepare periodic reports on customer complaints, service performance, response times, and customer satisfaction trends.
Promote the airline's products, services, and loyalty initiatives while maintaining a professional and customer-focused approach.
Qualifications and Experience
Bachelor's Degree or HND in Business Administration, Mass Communication, Marketing, Hospitality Management, Aviation Management, or a related field.
1–3 years' experience in customer service, customer relations, call center operations, hospitality, aviation, or a related industry.
Experience in an airline or travel-related environment is an added advantage.
Required Competencies:Excellent verbal and written communication skills.
Strong customer service and relationship management skills.
Ability to handle difficult customers professionally and tactfully.
Good problem-solving and conflict-resolution abilities.
Strong interpersonal and teamwork skills.
Attention to detail and accuracy.
Application Closing Date31st July, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
