Customer Service Executive - Sales Focused

at FMR AGENCY

Full Time

Position Overview

As a Customer Service Representative, your role extends beyond resolving inquiries—you are a key driver of sales growth.
You will serve as the initial point of contact for retailers and wholesalers, proactively identifying opportunities to transform conversations into revenue while delivering professional and sales-focused support.

Key Duties

Manage incoming and outgoing customer interactions with an emphasis on converting inquiries into sales through chat and telephone communication.
Advocate for relevant products, promotions, and value-added services to effectively upsell and cross-sell.
Conduct follow-ups with potential buyers, abandoned cart leads, and inactive customers to finalize sales.
Ensure all customer interactions are accurately documented in the CRM and OMS with clear sales outcomes.
Foster strong, trust-based relationships with customers to enhance loyalty and retention.

Qualifications

Bachelor's degree in Marketing, Sales, Business Administration, or a related field.
Demonstrated ability to meet or exceed sales targets.
Minimum of two years post-NYSC experience.
Familiarity with CRM systems, Order Management Systems (OMS), and Google Sheets; ability to manage and document interactions accurately.
Excellent verbal and written communication skills; capable of persuading, selling, and building rapport with customers.

proceed to application method »

How To Apply

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Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

Variable

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Customer Service Executive - Sales Focused

How To Apply

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Job Details

Customer Service Executive - Sales Focused

How To Apply

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Salary

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Location

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