Customer Service Manager

at Outsource Nigeria

Full Time

Position Summary

The Customer Service Manager oversees the customer service team to deliver timely, professional, and effective support to clients and partners.
This role involves managing customer interactions across various channels and resolving escalated issues.

Primary Responsibilities

Guide and manage a team of customer service representatives, ensuring key performance indicators are achieved.
Create and implement service standards, response time protocols, and escalation procedures.
Address complex customer complaints and ensure resolution within service level agreements.
Coordinate with operations, technical, and finance departments to address systemic issues.
Assess customer satisfaction through surveys, feedback mechanisms, and analytics.
Hire, train, and supervise customer service staff and corpers.
Generate comprehensive reports on customer inquiries, complaints, and service trends.
Propose improvements to systems and processes to enhance the overall customer experience.

Qualifications

Bachelor's Degree in Business, Communication, or related field.
5–7 years of experience in customer service roles; 2+ years in a managerial capacity.
Exceptional problem-solving, people management, and communication abilities.
Proficiency with CRM platforms, helpdesk tools, and customer analytics.

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How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Senior level role

Education

BA/BSc/HND

Total Vacancies

Variable

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Customer Service Manager

How To Apply

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Location

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Job Details

Customer Service Manager

How To Apply

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Salary

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Location

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