Customer Service Officer

Responsibilities


Professionally handle requests from customers and ensure that issues are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfil customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Contact customer to ensure they have satisfaction in the solution /services provided
Maintain a record of all customer but existing and prospects. Also manage customers' accounts.
Give support to customers during projects.
Attracts potential customers by answering product and service questions: suggesting information about Sidmach products and services.
Maintains customer records by updating account information.
Recommends potential products or services to customer via telephone by collating customer information and analysis of customers need.
Prepares product or service reports by collecting and analysing customer information.
Contributes to team effort by accomplishing related results as needed.
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions including details of inquiries, comments, complaints and follow up on customer interactions
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain a balance between company policy and customer benefit in decision making, handles issues in the best interest of both customer and company.
Use automated information systems to analyse the customer’s situation.


Requirements


Customer centric
The organisation’s core business products/services
Standard practices of customer service/management.
Basic Microsoft office application.
Market knowledge.


Salary

N250,000 - N300,000 / month.