Customer Service Officer

at Evans Industries

Full Time

Job Description

Establish and maintain strong, positive relationships with existing clients.
Respond promptly, efficiently, and satisfactorily to customer inquiries and issues across email, phone, and social media.
Identify opportunities to elevate the customer experience, and provide actionable feedback to relevant internal teams.
Analyze customer data to uncover patterns and insights, using these findings to inform customer relationship management (CRM) strategies
Collaborate with marketing, sales, logistics, and product development teams to optimize the customer journey.
Support customer retention initiatives, including tailored marketing campaigns and loyalty programs.
Monitor customer feedback, identifying areas for product or service enhancement.
Stay abreast of industry trends and CRM best practices to continuously optimize processes

Skills & Qualifications

Bachelor’s degree in Business, Marketing, Communications, Customer Relationship Management, or a related field
Minimum 2 years of experience in customer service, account management, or customer relationship roles
Proven experience developing and executing customer relationship strategies that drive satisfaction and retention
Strong analytical and problem-solving skills: ability to analyze customer data and apply insights to improve experience
Excellent interpersonal and communication skills, both written and verbal, to collaborate across internal teams
Ability to use ERP, advanced Excel to analyze data

How To Apply

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Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Customer Service Officer

How To Apply

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Job Details

Customer Service Officer

How To Apply

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Salary

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