Customer Service Officer Abuja

AT Limited - Our client is a real estate company in Abuja committed to delivering quality property solutions and excellent service to its clients. They are  recruiting to fill the position below:

 Job Title: Customer Service Officer

Location: Abuja (FCT)

Employment Type: Full-time About the Role

We are seeking a professional and customer-focused Customer Service Officer to manage client enquiries, provide timely support, maintain positive client relationships, and ensure a smooth customer experience.

The Customer Service Officer will serve as a key point of contact for clients and prospective customers, responding to enquiries, resolving complaints, providing information on properties and services, and supporting overall client satisfaction.

Respond promptly and professionally to client enquiries through phone, email, WhatsApp, and other communication channels. Provide accurate information about available properties and company services. Maintain regular communication and follow up with clients and prospects. Handle customer complaints and ensure timely resolution or escalation. Maintain accurate records of customer interactions and enquiries. Support clients throughout their engagement with the company. Work closely with the sales team to ensure enquiries and leads are properly followed up. Gather customer feedback and communicate recurring concerns to management. Maintain a professional and customer-friendly approach at all times.

Bachelor's Degree or HND in a relevant discipline. Previous experience in Customer Service, Client Relations, or a similar role. Experience in real estate or a customer-facing environment will be an advantage. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Good organisational and record-keeping skills. Professional, patient, and customer-focused. Proficiency in Microsoft Office applications.

Customer Service Client Relationship Management Communication Problem Solving Complaint Resolution Follow-up Attention to Detail Time Management.

N160,000 per month. Application Closing Date

30th September, 2026.  How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal]  using ''Application – Customer Service' as the subject of the email.