Jobs Expert, a recruitment services firm, is recruiting suitable candidates to fill the position below:
Job Title: Customer Service Officer
Location: Omole Phase 2, Lagos
Employment Type: Full-time
Job Summary
We are looking for a customer-focused and professional Customer Service Officer to serve as the first point of contact for customers.
The successful candidate will handle customer inquiries, resolve complaints, provide accurate information, and ensure a positive customer experience across all communication channels.
Key ResponsibilitiesRespond promptly to customer inquiries via phone calls, WhatsApp, email, social media, and other channels.
Attend to customer complaints, questions, and requests professionally.
Follow up with customers to ensure issues are properly resolved.
Provide accurate information about products, services, orders, pricing, and company policies.
Process and follow up on customer orders and requests where required.
Maintain accurate records of customer interactions and complaints.
Escalate complex customer issues to the appropriate department or supervisor.
Follow up on leads and existing customers where applicable.
Build and maintain positive relationships with customers.
Work with the sales, operations, and other teams to resolve customer issues.
Prepare customer service reports and provide feedback on recurring customer concerns.
Maintain a professional and courteous attitude at all times.
RequirementsOND/HND/Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
1–3 years of experience in customer service, sales, call centre, or a related role.
Good knowledge of customer service principles and practices.
Ability to communicate effectively with different types of customers.
Must be comfortable using WhatsApp, email, and basic computer applications.
Ability to work under pressure and handle difficult customers professionally.
Good organizational and record-keeping skills.
Candidates with e-commerce, retail, or call-centre experience will be an advantage.
Required Skills:Excellent verbal and written communication.
Active listening.
Problem-solving.
Customer relationship management.
Conflict resolution.
Patience and emotional intelligence.
Attention to detail.
Time management.
Teamwork.
Computer literacy.
Follow-up and persuasion skills.
Ability to multitask.
Professional telephone etiquette.
Preferred Qualities:Customer-focused and friendly.
Patient and calm under pressure.
Reliable and responsible.
Positive attitude.
Target-oriented.
Professional appearance and conduct.
Willingness to learn and improve.
Application Closing Date30th September, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
