Leen Premium Limited is a dynamic and quality-driven company committed to delivering excellence in the production and distribution of premium bottled water and related products. Established with a focus on health, safety, and customer satisfaction, the company operates in compliance with industry standards and regulatory requirements.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Sango - Ota, Ogun
Employment Type: Full-time
Job Summary
The Customer Service Officer is responsible for maintaining excellent relationships with customers, responding to enquiries, receiving and processing orders, resolving complaints, and ensuring customers receive prompt and satisfactory service.
Key ResponsibilitiesReceive and respond professionally to customers' enquiries through phone calls, WhatsApp, social media, and other communication channels.
Receive, record, confirm, and process customer orders accurately.
Follow up on pending orders and ensure timely delivery in collaboration with the dispatch team.
Maintain accurate records of customers, orders, payments, complaints, and feedback.
Handle customer complaints professionally and escalate unresolved issues to management.
Follow up with customers after delivery to confirm satisfaction and encourage repeat business.
Build and maintain strong relationships with existing and prospective customers.
Promote the company's products and services to prospective customers when required.
Prepare daily and weekly customer service reports.
Work closely with the Sales, Marketing, Accounts, Production, and Dispatch teams.
Maintain professionalism, courtesy, and confidentiality when dealing with customers.
Performance Expectations
Excellent customer satisfaction and retention.
Prompt response to customer enquiries and complaints.
Accurate order processing.
Effective follow-up on customer orders.
Ability to attract and retain customers through excellent service.
Achievement of assigned customer service and sales-support targets.
Requirements & Skills
Minimum of OND/HND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
Previous customer service or sales experience is an advantage.
Female candidates are preferred.
Excellent communication and interpersonal skills.
Good knowledge of WhatsApp and other digital communication platforms.
Good computer skills, especially Microsoft Word and Excel.
Strong customer relationship and problem-solving skills.
Ability to work under pressure and meet deadlines.
Smart, presentable, polite, proactive, and customer-focused.
Must be honest, reliable, organized, and disciplined.
SalaryN60,000 - N80,000 per month.
Application Closing Date
25th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the job title as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
