Customer Service Representative

at Fibrehub Internetworking Limited

Full Time

Location: Omole Junction

Salary: 80,000

Job Brief:

We are seeking a Customer Support Representative who will be responsible for promptly and effectively addressing customer queries and issues.

Responsibilities:

Provide excellent customer service by responding to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Keep accurate and detailed records of customer interactions and transactions
Identify and escalate priority issues to the appropriate team member or manager
Stay up-to-date with product and service knowledge to effectively assist customers
Collaborate with other departments to ensure customer satisfaction and retention

Requirements:

Excellent communication skills in English
Ability to handle customer queries and complaints in a professional and empathetic manner
Familiarity with customer support software and tools
Strong problem-solving skills and ability to think on your feet
Flexibility to work in shifts, including weekends and holidays
Patience and ability to remain calm under pressure
Attention to detail to ensure accurate documentation of customer interactions
Willingness to learn and adapt to new processes and procedures in a fast-paced work environment

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

50,000 - 100,000 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Customer Service Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Service Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

50,000 - 100,000 NGN

Location

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Company

Candidate

Employer

Support

Job Details

Customer Service Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Service Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

50,000 - 100,000 NGN

Location

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