Customer Service Representative

at Fitplus Healthcare

Full Time

Job Summary

The Front Desk / Customer Service Representative is the first point of contact for members and guests at the fitness center.
This role is responsible for providing excellent customer service, managing check-ins, answering inquiries, promoting services, and ensuring a clean, welcoming, and professional environment at all times.

Key Responsibilities

Customer Service & Member Engagement:

Greet all members and guests with a warm, friendly attitude.
Provide accurate information about gym services, membership options, and policies.
Address member inquiries, concerns, and complaints professionally and promptly.
Encourage member engagement by promoting classes, events, and wellness services.

Front Desk Operations:

Handle daily check-in/check-out of members using the club management system.
Manage phone calls, emails, and walk-in inquiries efficiently.
Schedule appointments or classes as needed.
Process new memberships, renewals, cancellations, and payments.

Administrative Support:

Maintain accurate records of member attendance and account information.
Generate basic reports as directed by the Club Manager.

Requirements

Candidates should possess an HND / Bachelor's Degree in related fields with 3 - 5 years work experience.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Yaba, Lagos State

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

OND/NCE

Total Vacancies

Variable

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Customer Service Representative

How To Apply

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Salary

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Location

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Job Details

Customer Service Representative

How To Apply

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Salary

0 - 0 NGN

Location

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