Customer Service Representative

Job Overview


Kuddy Cosmetics, a prominent name in the beauty sector, is renowned for its high-quality products and exceptional customer service.
As we expand our operations, we're seeking enthusiastic, polite, and customer-oriented individuals to join our team!
In the role of Customer Service Representative, you'll serve as the public face and voice of Kuddy Cosmetics - addressing customer queries, resolving issues, and ensuring every client receives top-notch service both in our physical stores and through our online platforms.


Primary Responsibilities


Welcome and assist customers in a courteous and professional manner.
Handle customer inquiries via various channels including phone, email, social media, and face-to-face interactions.
Address complaints and issues promptly while maintaining a positive demeanor.
Possess comprehensive knowledge of products and promotions to effectively assist customers.
Process sales transactions, manage returns, and conduct follow-up communications.
Collaborate with other departments to ensure customer satisfaction.
Maintain a tidy, inviting, and well-organized service area.


Qualifications


OND / HND / B.Sc. in any discipline.
1 - 2 years of experience in customer service or front desk operations (preferably in retail or beauty industry).
Exceptional communication and interpersonal abilities.
Strong problem-solving skills and ability to remain calm under pressure.
Proficiency in technology and familiarity with basic CRM or POS systems.
Enthusiasm for beauty, skincare, and cosmetics is a plus.