At Mishra, we value individuals who deliver with Passion, Purpose and Performance.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Description
We are seeking an empathetic, detail oriented Customer Service Representative to join our support team.
In this role, you will serve as the primary point of contact for our customers, addressing inquiries, troubleshooting issues, and ensuring an exceptional experience across phone, email, and live chat.
Key ResponsibilitiesCustomer Support: Manage high volume inbound customer inquiries via phone, email, and live chat in a timely and professional manner.
Issue Resolution: Identify root causes of customer complaints, troubleshoot problems, and deliver effective solutions or escalate issues when necessary.
Account Management: Assist customers with order placements, returns, exchanges, account setup, and billing questions.
Data Logging: Accurately log all customer interactions, notes, and resolution steps in the CRM software.
Product Expertise: Maintain up to date knowledge of company products, services, and promotional offers to provide accurate guidance.
Requirements & Qualifications
Experience: 2- 4years of experience in a customer service, retail, or call center environment.
Communication: Exceptional written and verbal communication skills with strong active listening abilities.
Technical Skills: Familiarity with CRM systems (e.g., Salesforce, Zendesk, HubSpot) and basic computer applications.
Soft Skills: High emotional intelligence, patience, and the ability to remain calm when de-escalating tense situations.
Availability: Ability to work flexible shifts, including occasional weekends or holidays if required.
Benefits & Perks
Salary: N200,000 - N350,000 per month (Competitive hourly rate / annual salary with performance incentives)
Comprehensive health, dental, and vision insurance options
Paid time off (PTO) and company-paid holidays
Clear pathways for internal growth and professional development
Application Closing Date11th September, 2026.
How to Apply
Interested and qualified candidates should send their updated CV and a brief introductory email to: [Email hidden - Login to reveal] using "Customer Service Representative” as the subject of the email.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
