Fixcenter service limited is a premier electronic maintenance company committed to providing high-quality repair and maintenance services for a wide range of electronic devices. With a team of skilled technicians and a customer-centric approach, we aim to be a trusted partner for individuals and businesses seeking reliable electronic solutions.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
We are seeking a Customer Service Representative to join our team.
The successful candidate will be responsible for providing excellent customer service, managing customer inquiries, coordinating service requests, and ensuring customers have a smooth experience from the point of inquiry through service completion.
We are looking for someone who is customer-focused, confident, organized, proactive, and able to communicate effectively with both customers and internal teams.
Key ResponsibilitiesAttend to customers professionally through phone calls, WhatsApp, social media, and walk-in inquiries.
Receive and properly document customer service requests and repair/service jobs.
Provide customers with accurate information regarding services, pricing, job status, and expected timelines.
Coordinate effectively with technicians and other departments to ensure timely completion of customer jobs.
Follow up on pending jobs and keep customers informed of progress.
Handle customer complaints and escalate issues appropriately when necessary.
Maintain accurate customer and service records.
Follow up with customers after service completion to ensure satisfaction.
Identify opportunities to recommend relevant services to customers and support the company's sales objectives.
Maintain a professional relationship with new and existing customers.
Ensure company customer service policies and procedures are followed.
Perform other duties as assigned by management.
RequirementsHND/B.Sc. in Business Administration, Marketing, Mass Communication, or a related field.
Previous experience in customer service, front desk, sales, or a related role is an advantage.
Excellent verbal and written communication skills.
Good interpersonal and problem-solving skills.
Ability to remain calm and professional.
Good organizational and follow-up skills.
Ability to work effectively with a team.
Computer literacy and familiarity with operational systems.
Experience in a service-based or technology-related business is an added advantage.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
