Customer Service Representative at Ikeja

Job Description


VIP Express Tourism Ltd is seeking a Customer Service Representative with a legal background to join our company.
The ideal candidate will be responsible for delivering exceptional and top-notch customer service to clients, addressing their queries, resolving any issues, and ensuring a seamless travel experience.
This is an office-based position, and this role requires excellent communication skills, a customer-centric approach, and a thorough understanding of travel-related services.


Responsibilities


Resolve customer service enquiries and feedback through accurate and efficient personal attention, and on time.
Maintain up-to-date knowledge of legislation, policies, procedures, events, activities, industry trends, and changes to Council operations to provide accurate information and assistance to customers.
Accurately register and record customer requests using a wide range of computer systems, including a Customer Request and Record Management System.
Assist customers with bookings, cancellations, and amendments.
Collaborate with other departments to ensure smooth service delivery.
Record and update customer interactions and transactions in the CRM system.
Ensure high levels of customer satisfaction through timely and effective solutions.
Facilitate a culture of continuous improvement, collaboration, and exceptional customer service.


Requirements


Bachelor’s Degree in law or a related field.
Proven experience in customer service or a similar role.
Excellent communication skills, both written and verbal.
Ability to remain calm and professional under pressure.
Excellent problem-solving skills and attention to detail.
Ability to manage multiple customer inquiries simultaneously
The person must be available to resume immediately.


Skills:


Customer Relationship Management (CRM) software
Microsoft Office Suite
Conflict resolution
Time management
Active listening.


Benefits


Salary Range: NGN 150,000 – NGN 180,000 monthly gross
Career growth opportunities within the company.
Comprehensive training and professional development.