Customer Service Representative

Our client is seeking an enthusiastic Customer Service Representative to join our fragrance and skincare boutique.

The ideal candidate will act as the primary point of contact between the brand and our clientele, ensuring exceptional customer experiences, fostering brand loyalty, and delivering personalized service across various channels.

Key Duties:


Establish and nurture strong, enduring relationships with customers, offering tailored product recommendations based on preferences and purchase history.
Provide expert knowledge on fragrances, body oils, and skincare products to assist customers in-store, via telephone, or online.
Develop engaging content for social media platforms to promote products, share tips, and connect with customers in the digital space.
Address customer inquiries, concerns, and complaints promptly and professionally to ensure satisfaction.
Maintain precise records of customer interactions and sales through CRM systems or store logs.
Conduct post-purchase follow-ups with clients to ensure product satisfaction and encourage repeat business.
Work in tandem with the sales and marketing team to identify customer trends and support promotional initiatives.




Candidate Profile


Bachelor's degree in Business, Marketing, Communications, or a related field (mandatory).
Demonstrated experience in customer service or sales, preferably in the retail or beauty industry.
Excellent interpersonal and communication abilities.
Knowledge of perfumes, fragrance notes, and skincare products is advantageous.
Capacity to maintain composure and professionalism in challenging situations.
A passion for luxury service and customer satisfaction.