Customer Service Representative

at Softhills Limited

Full Time

An Ecommerce company in Lagos is looking for a Customer Service Representative who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

Manage large amounts of incoming phone calls
Convert sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

Would you like WhatsApp and Email notifications on more Customer Service Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

SUBSCRIBE TO PREMIUM ALERT

Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

Advance your career with BetaJob Certificates

Create account, take courses and earn verifiable certificates. Download and add certifications to your profile for better chance of getting hired.

Earn Certificates View Available Courses

Subscribe To Premium Alert To Get Hired Faster!

Get seen by employers With premium alert subscription, your profile is recommended to employers hiring matching criteria you indicate.

Access the best jobs for you Sign up for customised job alerts matching your experience, preferred industry, function and location.

SUBSCRIBE TO PREMIUM ALERT

Customer Service Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Service Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

0 - 0 NGN

Location

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Company

Candidate

Employer

Support

Job Details

Customer Service Representative

How To Apply

Would you like WhatsApp and Email notifications on more Customer Service Representative job offers? Subscribe to our Premium Job Alert for customised job alerts, access to our Database Subscription WhatsApp Group and profile recommendation to hiring employers.

Salary

0 - 0 NGN

Location

Share This Job:

Advance your career with BetaJob Certificates

Subscribe To Premium Alert To Get Hired Faster!

Related Jobs

Company

Candidate

Employer

Support