CWW Tech Africa is an Educational technology company that focuses on empowering Africans with in-demand digital and technology skills for career and economic opportunities. Our courses, products, and services are designed to equip Africans with relevant skills, knowledge, and opportunities to thrive in the global digital economy. BookTeam Workshops
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Gbagada, Lagos
Employment Type: Full-time
Key Responsibilities
Respond promptly and professionally to inquiries received via WhatsApp, phone, email, social media, and other communication channels.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow up on unresolved inquiries to ensure issues are properly addressed.
Maintain accurate records of customer interactions, inquiries, complaints, and resolutions in the CRM/helpdesk system.
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and quotas.
Follow communication procedures, guidelines and policies
Document knowledge in the form of solution articles.
RequirementsBSc / HND in a relevant field related to your preferred role
Must have at least 1 year experience in chosen role
Excellent verbal and written communication skills.
Strong interpersonal and problem-solving skills.
Patient, empathetic, and customer-focused approach.
Ability to manage multiple inquiries and prioritize tasks effectively.
Must have completed NYSC
Must be 28years old or younger
Must reside within Gbagada and its environs.
Familiarity with social media platforms
Must be available to resume immediately.
SalaryN100,000 / Month.
Application Closing Date
20th September, 2026.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
