DPL Group - We are a growing fashion brand dedicated to creating stylish, high-quality clothing that combines creativity, craftsmanship, and contemporary trends. Our mission is to deliver exceptional fashion pieces that inspire confidence while providing our customers with an outstanding shopping experience.
We are recruiting to fill the position below:
Job Title: Customer Service Representative Recruitment& Staffing
Location: Gwarinpa, Abuja (FCT)
Employment Type: Full-time
Job Description
We are seeking a friendly, professional, and customer-focused Customer Service Representative to join our growing African fashion brand.
The ideal candidate will be responsible for providing excellent customer support, responding to enquiries, processing orders, and ensuring every customer enjoys a seamless shopping experience from enquiry to delivery.
Key ResponsibilitiesRespond promptly to customer enquiries via phone calls, WhatsApp, social media, and email.
Assist customers with product information, sizing, pricing, and order placement.
Process and track customer orders from confirmation to delivery.
Resolve customer complaints and provide appropriate solutions in a timely manner.
Follow up with customers to ensure satisfaction after purchase.
Maintain accurate customer records and order information.
Coordinate with the production, sales, and logistics teams to ensure timely order fulfilment.
Handle returns, exchanges, and customer feedback professionally.
Maintain a positive brand image through excellent communication and customer service.
Perform other customer service-related duties as assigned.
Educational Qualification
Minimum of an HND or Bachelor's Degree in any relevant field.
Experience:Minimum of 1 year of experience in customer service, retail, or a similar role.
Experience in the fashion, retail, or e-commerce industry is an added advantage.
Other Requirements:Passion for fashion and excellent customer service.
Positive attitude with a willingness to learn.
Ability to work independently and as part of a team.
Strong work ethic, integrity, and reliability.
Must be well-presented and professional in appearance.
Knowledge of African fashion and fabrics is an added advantage.
Applicant must reside within a reasonable commuting distance of the workplace.
Fluent in Yoruba is a plus.
Required Skills: Self-Help& Motivational
Excellent verbal and written communication skills.
Strong interpersonal and relationship-building skills.
Good problem-solving and conflict-resolution abilities.
Ability to multitask and work in a fast-paced environment.
Strong organisational and time-management skills.
Proficiency in Microsoft Office and basic computer applications.
Familiarity with WhatsApp Business, Instagram, Facebook, and other social media platforms.
Attention to detail and a high level of professionalism.
SalaryN150,000 - N200,000 monthly.
Application Closing Date
30th November, 2026.
How to Apply
Interested and qualified candidates should send their CV and a Cover Letter to: [Email hidden - Login to reveal] using "Application – Customer Service Representative" as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
