PALMPAY is a Pan-African fintech company currently operating in Nigeria, Ghana and Kenya and expanding to other markets in 2022. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos (Hybrid)
Employment Type: Contract
Responsibilities
Customer Support via Inbound Channel:Respond to customer inquiries through call platforms.
Provide information about products, services, policies, and procedures.
Assist customers with orders, payments, or account issues.
Problem Resolution:Identify customer problems and provide solutions.
Troubleshoot technical or service issues.
Escalate complex cases to supervisors or specialized teams when necessary.
Multitasking:Handle call conversations effectively.
Navigate different systems (CRM, knowledge base, order system) while on call.
Documentation:Record customer interactions in the system.
Update customer records and case notes accurately.
Customer Experience:Maintain a professional, polite, and friendly tone.
Ensure quick response time and high satisfaction levels.
Follow company communication guidelines and scripts.
Product/Service Knowledge:Stay updated on company products, promotions, and policies.
Use internal knowledge bases to provide accurate answers.
Performance Targets
Meet KPIs such as:Average handling time
Customer satisfaction (CSAT)
Resolution time
Average talk time.
SalaryBasic - N70,000 monthly, KPI - (N20,000 - N100,000)
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
