Global Pay Limited is a global payment company that values financial and social inclusion. The company provides innovative payment solutions that break down physical borders, boundaries, and social status to enable everyone to enjoy financial and social inclusion.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Key Responsibilities
Respond promptly to customer inquiries via phone, email, live chat, and social media channels.
Resolve transaction disputes, failed payments, and account issues in line with service level agreements.
Escalate complex technical or compliance-related issues to the appropriate internal teams.
Maintain accurate records of customer interactions and complaints in the CRM/ticketing system.
Educate customers and merchants on GlobalPay's products, services, and self-service tools.
Monitor customer satisfaction metrics and contribute ideas to improve service delivery.
Support onboarding of new merchants and guide them through account setup and verification.
Collaboration & Work Practices:Work closely with Operations and Settlements teams to resolve transaction issues.
Coordinate with Compliance on KYC-related customer queries.
Participate in shift rotations, including weekends where required.
Contribute to team knowledge base and FAQ documentation.
QualificationsOND / HND / Bachelor's Degree in any discipline.
1-3 years of experience in a customer service or call center role, preferably in banking, fintech, or telecoms.
Familiarity with the Nigerian payment ecosystem is an advantage.
Fluency in English; proficiency in a local Nigerian language is a plus.
Required Skills & Technologies:Communication: Excellent verbal and written English communication skills
Tools: CRM and helpdesk platforms (e.g., Zendesk, Freshdesk, HubSpot)
Problem Solving: Strong active listening and conflict-resolution skills
Product Knowledge: Ability to quickly learn payment products, POS, and digital banking flows
Digital Literacy: Comfortable with basic office and messaging tools.
Application Closing DateNot Specified.
How to Apply
Interested and qualified candidates should:Click Apply Now button to apply
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
