Mabota Party Services is an event management company with almost two decade experience in the event indusyry. we specialize in event rentals, catering and decoration.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: LifeCamp, Abuja
Employment Type: Full-time
Summary
The Customer Service Representative is the primary voice of the company across phone, email, and social media platforms.
This hybrid role owns the full client communication lifecycle — from first inquiry through quote, booking, delivery-day coordination, and post-event follow-up — while also building and executing the company's social media presence to drive brand awareness, engagement, and lead generation.
The role requires someone comfortable troubleshooting a last-minute delivery issue on the phone and responding to online enquiries
Key ResponsibilitiesCustomer Service & Order Support:Inquiry Handling: Respond to incoming calls, emailsand chat messages within established response-time targets
Quoting & Booking: Build accurate rental quotes based on event date, guest count, venue, and inventory availability; convert quotes to confirmed orders in the rental management system.
Account Management: Maintain client records, contracts, deposits, and payment schedules; send confirmations, reminders, and final invoices.
Order Coordination: Liaise with the warehouse and delivery team to confirm inventory holds, delivery/pickup windows, and any special setup instructions.
Issue Resolution: Own customer complaints and service recovery (damaged items, late delivery, order shortages) from first report through resolution, escalating per the Policy handbook
Post-Event Follow-Up: Confirm pickup completion, request reviews/testimonials, and log feedback for the operations team.
Documentation: Keep the CRM and shared calendars current so no order detail lives only in someone's inbox.
QualificationsInterested candidates should possess an OND with 1 - 2 years experience.
SalaryN80,000 - N100,000 monthly.
Application Closing Date
30th September, 2026.
How to Apply
Interested and qualified candidates should forward their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the email.
How To Apply
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
