Customer Service Representative

at The Borough Lagos

Full Time

We are looking for a friendly, customer-oriented Customer Service Representative to join our health food company. You will play a crucial role in delivering exceptional customer experiences and resolving issues.

Key Responsibilities:

Address customer inquiries promptly and professionally via phone, email, and social media platforms
Handle customer complaints and concerns fairly and courteously
Offer product information, answer questions, and suggest appropriate products to customers
Handle customer orders, refunds, and exchanges accurately and efficiently
Work with internal teams, including sales, marketing, and logistics, to resolve customer issues and enhance customer satisfaction
Recognize and escalate customer feedback and concerns to management
Keep accurate records of customer interactions using our CRM system

Qualifications:

Minimum of BSc or equivalent in any field
1-2 years of customer service experience in the food industry or related sector
Excellent communication, problem-solving, and interpersonal abilities
Capability to work in a fast-paced environment and manage multiple tasks
Proficient in Microsoft Office suite
Knowledge of healthy food trends and products is advantageous

How To Apply

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Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Lagos

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Entry level role

Education

BA/BSc/HND

Total Vacancies

Variable

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Customer Service Representative

How To Apply

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Location

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Job Details

Customer Service Representative

How To Apply

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Salary

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Location

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