Customer Service Representative

at SIMS Nigeria Limited

Full Time

Job Description

As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy.
Provide product and service information to customers.
Process orders, returns, and exchanges.
Maintain accurate records of customer interactions and transactions.
Collaborate with other departments to ensure customer needs are met.
Identify and escalate priority issues to the appropriate team members.
Stay up-to-date with product knowledge and company policies.

Qualifications

Minimum of a 2nd class HND / B.Sc Degree / BA degree in any discipline
Minimum of 2 years proven experience in a customer service role.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to handle stressful situations calmly and effectively.
Proficiency in using customer service software, Microsoft Office Suite.

How To Apply

Make sure you are logged in and your email is verified (Register if you dont have an account).
Click the Apply Now button above.
Your default email application or the application link will open.
Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
Use a professional subject line such as Application for "Indicate Position"
Make sure to send your application before the closing date.

Note: Only shortlisted candidates are contacted.

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Salary

0 - 0 NGN

Monthly based

Location

Abuja

Job Overview

Job Posted:

1 year ago

Job Type

Full Time

Job Role

Mid-level role

Education

BA/BSc/HND

Total Vacancies

1 Person

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Customer Service Representative

How To Apply

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Salary

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Location

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Job Details

Customer Service Representative

How To Apply

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Salary

0 - 0 NGN

Location

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