Customer Service Representative

Job Summary


We are looking for a friendly, organized, and service-oriented Customer Service Representative to join our team.
You will be the face of the business, responsible for managing customer interactions, ensuring smooth service experiences, and helping maintain client satisfaction.


Key Responsibilities


Customer Interaction: Greet walk-in customers and answer phone or WhatsApp inquiries with professionalism and courtesy
Order Management: Receive, tag, and document incoming laundry orders accurately using POS or digital systems
Complaint Handling: Address customer complaints or concerns politely and escalate unresolved issues to management
Communication: Inform customers about delivery/pick-up times, delays, or any issues with their garments
Payment Handling: Process payments (cash, card, transfers), issue receipts, and maintain accurate transaction records
Coordination: Liaise with internal teams (washing, ironing, quality control, dispatch) to ensure smooth workflow
Follow-up: Call or message customers when orders are ready, delayed, or need clarification
Customer Records: Maintain updated customer records and notes for personalized service
Clean Environment: Keep the front desk and customer waiting area clean, tidy, and welcoming


Qualifications & Skills


1 - 2 years of experience in a customer service, front desk, or receptionist role (service or retail experience is preferred)
Excellent verbal and written communication skills
Friendly, confident, and patient personality
Basic computer literacy and familiarity with POS or order management software
Strong attention to detail and organizational skills
Problem-solving attitude and ability to stay calm under pressure
Punctual, trustworthy, and presentable appearance
Must be fluent in English; additional local language skills are a plus.



go to method of application »