Lance Trend is a major distributor of technology products and Services for businesses in Nigeria, as well as partners with various ICT, manufacturers.
We are recruiting to fill the position below:
Job Title: Customer Service / Sales Representative
Location: Ketu Iyana School, Lagos
Employment Type: Full-time
Key Responsibilities
Customer Support:Respond promptly and professionally to customer enquiries through phone calls, WhatsApp, email, website chat, social media, and other communication channels.
Provide accurate information about products, prices, availability, specifications, warranties, payment options, and delivery timelines.
Understand customer needs and recommend suitable products based on their requirements and budget.
Maintain a polite, helpful, and professional attitude when dealing with customers.
Follow up with customers to ensure their enquiries and issues are properly resolved.
Sales Support:Assist customers throughout the sales process, from product enquiries to order confirmation.
Convert customer enquiries and leads into sales where appropriate.
Prepare and share quotations, invoices, product information, and payment details as required.
Follow up on pending quotations, abandoned enquiries, and prospective customers.
Promote relevant products, promotions, bundles, and special offers to customers.
Identify opportunities for upselling and cross-selling complementary products and accessories.
Order Management:Receive and process customer orders accurately.
Confirm product availability before confirming orders.
Verify customer information, delivery addresses, quantities, product specifications, and payment status.
Coordinate with the sales, warehouse, finance, and logistics teams to ensure orders are processed and delivered correctly.
Keep customers updated on the status of their orders.
Confirm successful delivery and customer satisfaction.
Complaint & Issue Resolution:Receive and document customer complaints professionally.
Investigate customer issues and provide appropriate solutions within company policy.
Escalate technical, warranty, delivery, payment, or other complex issues to the appropriate department.
Follow up on unresolved complaints until they are properly closed.
Handle difficult customers professionally while protecting the company's interests and policies.
Ensure customers are properly informed about warranty, replacement, return, and repair procedures.
After-Sales Support:
Follow up with customers after delivery to confirm satisfaction.
Assist customers with warranty and service enquiries.
Coordinate warranty-related complaints with the relevant internal team, manufacturers, or authorized service centres.
Maintain proper records of complaints, repairs, replacements, and other after-sales cases.
Ensure customers receive timely updates on service cases.
Customer Relationship Management:Build and maintain strong relationships with existing and prospective customers.
Maintain accurate customer records and communication history.
Follow up with existing customers for repeat purchases and future requirements.
Identify opportunities to improve customer retention and loyalty.
Collect customer feedback and communicate recurring issues to management.
Product Knowledge:Develop strong knowledge of Lance Trend's products, brands, specifications, pricing, warranties, and available alternatives.
Stay updated on new products, promotions, and changes in product availability.
Understand the differences between products and clearly explain technical specifications to customers in simple terms.
Keep up with current technology trends relevant to the company's product portfolio.
Reporting & Documentation:Maintain accurate records of customer enquiries, leads, orders, complaints, and follow-ups.
Provide daily/weekly reports on customer enquiries, sales leads, conversions, complaints, and outstanding issues.
Track pending customer requests and ensure timely follow-up.
Record customer feedback and identify recurring issues that require management attention.
Support the team with customer and sales data when required.
Application Closing Date30th September, 2026.
Method of Application
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
