Customer Service Supervisor Berger

At D'Oak Consult Limited, we are a full-service HR consulting firm dedicated to helping businesses thrive by optimizing their most valuable asset: their people. We specialize in providing tailored solutions in  Recruitment, Performance Management, Learning and Development, and Payroll Management. Our mission is to streamline your HR processes, foster talent growth, and ensure your organization operates smoothly and efficiently. With a focus on innovation and personalized support, we empower businesses to achieve their goals and maintain a competitive edge. We are  recruiting to fill the position below:

 Job Title: Customer Service Supervisor

Location: Berger, Lagos

Employment Type: Full-time Job Summary

Are you an experienced Customer Service professional with a strong background in logistics and a passion for delivering exceptional customer experiences? We are looking for a Customer Service Representative Supervisor to lead our customer service team, drive service excellence, and ensure seamless resolution of customer issues in a fast-paced logistics environment.

What You’ll Do

Supervise and coordinate the day-to-day activities of the Customer Service team Monitor customer enquiries, complaints, and requests to ensure timely resolution Ensure customers receive accurate and prompt updates on shipments, deliveries, and logistics services Handle escalated customer complaints and ensure effective resolution Track and improve key customer service KPIs, including response time, resolution time, and customer satisfaction Collaborate with Operations, Dispatch, Sales, and other teams to resolve service-related issues Monitor customer feedback and identify opportunities to improve service delivery Develop and implement processes that enhance customer experience and operational efficiency Prepare and analyze customer service reports and provide insights to management Train, coach, and mentor Customer Service Representatives to improve performance and service quality Ensure compliance with company policies, service standards, and escalation procedures

What We’re Looking For

Bachelor’s Degree in Business Administration, Management, Communications, or a related field with 3 – 5 years of experience in Customer Service, preferably with supervisory experience Proven experience in logistics, supply chain, e-commerce, courier, or related industries Strong understanding of logistics operations, shipment tracking, delivery processes, and customer complaints management Excellent communication, problem-solving, and conflict-resolution skills Strong leadership and team management abilities Ability to manage high-volume customer enquiries and escalations in a fast-paced environment Proficiency in CRM/customer service tools and Microsoft Office Strong analytical and reporting skills Customer-focused mindset with excellent attention to detail

N250,000 - N300,000 monthly. Application Closing Date

10th September, 2026. How to Apply

Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] using the Job Title as the subject of the mail.