Prestigious Consulting is a professional HR consultancy firm. We focus on improving organizational performance through strategic people & process management.
We are recruiting to fill the position below:
Job Title: Customer Service Supervisor – Electronics and Home appliances
Location: Ikate, Lagos
Employment Type: Full-time
Job Summary
We are seeking a proactive and customer-focused Customer Service Supervisor to oversee customer service operations across multiple retail branches within the consumer electronics and home appliances industry.
The ideal candidate will be responsible for ensuring exceptional customer experiences, managing customer complaints, coordinating after-sales support, and driving service excellence across all locations.
Key ResponsibilitiesSupervise customer service operations across all branches.
Develop and implement customer service standards and procedures.
Handle and resolve escalated customer complaints promptly and professionally.
Coordinate after-sales support, including product issues, warranties, exchanges, and returns.
Monitor customer satisfaction and identify areas for service improvement.
Work closely with Branch Managers to ensure consistent service delivery.
Train, coach, and support customer service representatives and branch teams.
Track and report customer complaints, resolutions, and service performance.
Ensure timely follow-up with customers on outstanding issues.
Collaborate with sales, operations, and technical teams to improve the overall customer experience.
Prepare periodic customer service and after-sales performance reports.
Qualifications & Experience
Bachelor’s Degree or HND in Business Administration, Customer Service, Marketing, Mass Communication, or a related field.
2-3 years of experience in customer service within the consumer electronics, home appliances, telecommunications, or retail industry.
At least 2 years of experience in a supervisory or team leadership role.
Strong experience in complaint resolution and after-sales service management.
Excellent communication, interpersonal, and conflict resolution skills.
Strong organisational and problem-solving abilities.
Proficient in Microsoft Office and customer service reporting.
Ability to work across multiple branches and manage competing priorities.
SalaryN200,000 - N300,000 / month.
Application Closing Date
21st August, 2026.
How to Apply
Interested and qualified candidates should send their CV and a brief cover letter to: [Email hidden - Login to reveal] the Job title as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
