Nerdbug is a Nigerian Software Development start-up firm, dedicated to addressing tech-related business needs. We offer business applications, support and empower businesses with tech talents, to maximize business value for today’s competitive tech space.
We are recruiting to fill the position below:
Job Title: Customer Success & Implementation Specialist
Location: Lagos (Remote)
Employment Type: Contract
Job Summary
We are looking for a Customer Success & Implementation Specialist to ensure customers don't just sign up for Firmly - they understand it, adopt it and get real value from it.
What You’ll Do
Own customer onboarding from first interaction to go-live and adoption.
Conduct product demonstrations and training for lawyers and law firms.
Understand customer needs and translate them into effective product use.
Provide first-line support, troubleshoot issues and escalate technical problems with clear evidence.
Coordinate approved data migration and multi-user implementations.
Monitor customer adoption, conduct health checks and identify risks early.
Gather and communicate actionable Voice of Customer insights to Product and Operations.
Test new releases from the customer's perspective and verify fixes.
Identify renewal and expansion opportunities and hand them to Sales.
Maintain accurate customer records, interactions and follow-ups in HubSpot.
What We’re Looking For
3–5 years of experience in Customer Success, SaaS, Implementation, Onboarding or Product Support.
Proven experience independently onboarding business customers.
Excellent communication, presentation and training skills.
Strong troubleshooting, organisation and follow-through.
Comfortable working with multiple stakeholders and decision-makers.
Customer-focused, proactive and highly accountable.
Good judgement when handling sensitive customer information.
Willingness to attend occasional approved client meetings or training sessions.
Nice to Have:Experience with legal technology, professional-services software, HubSpot, data migration or customer-perspective UAT.
A law degree is not required.
What Success Looks Like:Customers onboard quickly.
Users understand the product.
Issues are resolved.
Adoption grows.
Feedback reaches Product.
Application Closing Date30th September, 2026.
Method of Application
Interested and qualified candidates should send their CV to: [Email hidden - Login to reveal] with the Job Title as the subject of the mail.
How To Apply
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Make sure you are logged in and your email is verified (Register if you dont have an account).
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Click the Apply Now button above.
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Your default email application or the application link will open.
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Attach your Application letter, updated Curriculum Vitae (CV) and any supporting documents required.
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Use a professional subject line such as Application for "Indicate Position"
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Make sure to send your application before the closing date.
Note: Only shortlisted candidates are contacted.
